NAPA Auto Parts - County Motor Parts (PHX-151)

Images of NAPA Auto Parts - County Motor Parts (PHX-151)

Opinions

• Lindsey VanPelt

  Oct, 05 2018
  ★ ☆ ☆ ☆ ☆
  Hmm. If I could rate zero, I would.
  
  Long story short, we got stranded at our vacation place in Big River.
  On Sunday, I put a call into the Havasu Napa (since Parker is closed), and ordered a part to be delivered to Parker on Monday mid-afternoon. The gal I ordered with at Havasu gave me the managers name, and assured me she would be making phone calls on Monday morning to make sure our part had come in, and that we would be coming to get it (mind you we were going to have to bring our off-road card into town down dirt roads!!!). I started calling a 7am, and I'm pretty sure that I spoke to everyone working on Monday to relay the game plan. I was instructed to call around 2:15 to make sure the part came in, which I did. At that time, I was told that they didn't have my part, and that it was on it's way to Havasu! WHAT THE HECK.
  Sales associate says he's going to call the driver, and call me back. 10 minutes later, crickets. So I call again, the Havasu Manager told Parker, that THEY WOULDN'T SEND THE PART BACK, because the only have one driver! WHAT!
  I explain again that we are literally stranded, and need to be home in the morning (2+ hours back home), and if I needed to obtain a rental car, I needed to do so quickly. I was assured that I would have the part by end of day, to make sure I could pick up my part, even if it meant that they would go to Havasu to pick up said part.
  CRICKETS.
  In the mean time, I called Parker Motor Company and got the same part (granted I paid more for it, but it was well worth it!), which was IN STOCK!, and THEY DELIVERED IT TO US!
  
  Napa in Parker, you should learn a lesson from Parker Motor Company. Super disappointed in your service, and follow through. As a business owner ourselves, customer service is #1. Shame, shame!
• Larry Johnson

  Sep, 27 2018
  ★ ★ ★ ★ ★
  Always has just the right thing I'm looking for. Thanks

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